OIFA Bureau Chief Kathy Bashor Announces Retirement

Kathy Bashor
Photo: Kathy Bashor, Bureau Chief, AHCCCS Office of Individual and Family Affairs

Kathy Bashor, Bureau Chief of the AHCCCS Office of Individual and Family Affairs (OIFA), recently announced her retirement. Since joining AHCCCS in 2016 when the Division of Behavioral Health Services moved to AHCCCS from the Arizona Department of Health Services, Kathy has made a lasting impact on members and employees alike.

“Kathy has been a tireless advocate to ensure that the voice of AHCCCS members and families are front and center in all our decisions,” said Director Tom Betlach. “I have personally benefited from the patience, determination, and knowledge that she has shared with me over the years. Kathy has been instrumental in our efforts to improve services for AHCCCS members and she will be missed.”

As an advocate and leader in the field of Peer and Family Support, she was instrumental in advancing a peer credentialing program that has now generated more certified peer support specialists per 100,000 residents than any other state in the nation. Numerous awards and accolades demonstrate the depth of her commitment. In 2018, she received the Max Dine Advocacy Award from David’s Hope for outstanding leadership in mental health criminal justice. She also received the 2017 ASU Center for Applied Behavioral Health Policy Leadership in Advocacy award for her sustained contributions to the accessibility, availability and effectiveness of behavioral health services in Arizona.

“Kathy has been a tireless advocate to ensure that the voice of AHCCCS members and families are front and center in all our decisions.”

Dana Hearn, assistant director of the Division of Health Care Advocacy and Advancement, has worked with Kathy for almost eight years. “Kathy has such a presence about her that those around her are immediately filled with zest and a force of your own just by being around her. And to be in her presence is to adore her.  Good days and bad, Kathy brings the utmost sincerity and passion for all that she does.  She is an advocate through and through and one of the best humans I have ever known,” Hearn said.

As Kathy generously shared her story of lived experience and her expertise, AHCCCS employees benefited. Through a partnership with PSA Art Awakenings, Kathy organized an art display at the Phoenix campus as a way to start dialog with colleagues about the stigma that surrounds mental illness. Every year, she has encouraged employees to join “The Soul of AHCCCS” walk team in support of NAMI, the American Foundation for the Prevention of Suicide, and the Southwest Autism Research and Resource Center. Along with OIFA staff, she generously volunteered time to formal and informal staff training. Everyone who had the pleasure of working alongside Kathy came away with greater understanding of mental illness, the stigma that surrounds it, access to treatment options and tools to support our communities.

AHCCCS is deeply grateful to Kathy for her service to members, families and our extended community.



OIFA Leader Recognized for Behavioral Health Advocacy

Kathy Bashor names Leadership in Advocacy award winner
Kathy Bashor, Bureau Chief, Office of Individual and Family Affairs

For the last ten years, Kathy Bashor has advocated, fought, cajoled, and encouraged—sometimes with her feet firmly dug in— on behalf of people with mental illnesses. This month, Arizona State University’s Center for Applied Behavioral Health Policy named Bashor recipient of the 2017 Arizona Behavioral Health Award for Leadership in Advocacy for her sustained contributions to the accessibility, availability, and effectiveness of behavioral health services in Arizona.

“It’s OIFA and our peer and family-run community, not me, that deserves this award,” Bashor demures. “It’s because of our collaborative effort that we’ve been able to advocate for change and ensure that the concept of recovery continues.”

She credits the Office of Individual and Family Affairs (OIFA), which she oversaw at the Arizona Department of Behavioral Health before it merged services with AHCCCS in 2016. With a dedicated staff at AHCCCS, OIFA strives to reach 355 community members each week with information about peer and family support services as well as health care advocacy for foster families and AHCCCS members with serious mental illness.

Changing policies and increasing resources may be easy work compared to Bashor’s ultimate goal: ending the stigma around mental illness. To that end, Bashor openly shares her personal story. She was diagnosed with schizophrenia during childhood, spent time in the state hospital and was told that she would never become a functioning member of society.

“The stigma that comes with having been in the system has been enormous,” says Bashor. People don’t understand us. That’s been the hardest part of the job. AHCCCS has opened the door to changing perceptions within the behavioral health community and community at large.”

Research shows that working side-by-side with someone with a diagnosis supports the recovery process. To that end, Bashor has been instrumental in creating peer and family resources in Arizona, including:

  • Peer Academy – started in 2013 and credentialed by OIFA, the Peer Academy certifies peers who have received behavioral health services for mental illness. Peers help others with mental illness understand how to advocate for themselves, find career pathways and housing support, and learn about other behavioral health resources.
  • Arizona Dialogues – Bashor began a series of what’s now more than 100 open dialogue sessions between doctors, patients, peers and family members to understand perspectives and affect change.
  • Raise Your Voice –Bashor also led efforts to survey peer and family members about what they wanted most from their behavioral health system. The number one response? “Respect.”

While Bashor’s influence extends well beyond AHCCCS, she has also encouraged new perspectives on mental health and mental illness among her colleagues. During Mental Health Awareness Month in May, AHCCCS common spaces and hallways became an art gallery of works from PSA Art Awakenings.

AHCCCS commends Kathy Bashor for leadership in the behavioral health field and extends gratitude for her service to Arizona.